Privacy Policy

Coldri ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Coldri, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Service.

We collect the following types of information: Account Information - Full name and email address provided at registration - Billing information (credit card details are processed by our payment processor and not stored by Coldri) - Company name and website (optional) Usage Data - Log data including IP address, browser type, pages visited, and timestamps - Feature usage patterns and interactions with the dashboard - Error reports and performance data Infrastructure Data - Domains and email addresses you configure through our platform - DNS configuration details for domains you add - Credentials for the mailboxes you connect (such as SMTP and IMAP passwords), which we store encrypted - Email inbox metadata (not the content of emails you send) Communications - Support tickets and correspondence with our team - Survey responses and feedback you provide voluntarily

We use the information we collect to: - Provide, operate, and maintain the Service - Process transactions and send billing-related communications - Connect and manage your mailboxes and domains - Send transactional emails (account confirmations, password resets, billing receipts) - Respond to support requests and customer service inquiries - Monitor and analyze usage patterns to improve the Service - Detect, prevent, and address technical issues and fraud - Comply with legal obligations - Send product updates and promotional communications (you may opt out at any time) We do not sell your personal information to third parties.

We may share your information with: Service Providers We engage trusted third-party vendors to perform functions on our behalf, including payment processing (Stripe), cloud hosting (Google Cloud), email delivery (transactional notifications only), and analytics. These providers access your data only to perform their functions and are bound by confidentiality obligations. Your Email Provider To send campaign emails and read replies, Coldri signs in to the mailboxes you connect using the credentials you provide, through your email provider (for example Google, Microsoft, or Zoho). Your use of your email provider is subject to its own terms and privacy policy. If you turn on optional warmup, Coldri sends short automated emails only between the mailboxes in your own account. Legal Requirements We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Business Transfers In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods: - Account data: retained for the duration of your subscription plus 30 days after termination - Billing records: retained for 7 years to comply with tax and financial regulations - Usage logs: retained for 12 months then aggregated or deleted - Support communications: retained for 3 years You may request deletion of your account and associated data at any time by contacting info@coldri.com. Deletion requests are processed within 30 days, subject to legal retention requirements.

We use cookies and similar tracking technologies to operate and improve the Service. Essential Cookies Required for the Service to function. These include session authentication tokens and security cookies. You cannot opt out of essential cookies. Analytics Cookies We use analytics tools to understand how users interact with the Service. These cookies help us identify popular features and areas for improvement. You may opt out by adjusting your browser settings. Preference Cookies Used to remember your settings, such as your selected theme (dark/light mode), stored in your browser's localStorage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

We implement industry-standard security measures to protect your information, including: - TLS/SSL encryption for all data in transit - AES-256 encryption for sensitive data at rest - Role-based access controls limiting employee access to customer data - Regular security audits and vulnerability assessments - Two-factor authentication available for all accounts No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your information, we will notify you as required by applicable law.

Depending on your location, you may have the following rights regarding your personal data: Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data, subject to legal retention requirements. Portability: Request your data in a machine-readable format. Restriction: Request that we limit the processing of your data in certain circumstances. Objection: Object to our processing of your data for direct marketing purposes. To exercise any of these rights, contact us at info@coldri.com. We will respond within 30 days. We may need to verify your identity before processing your request. If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority.

Coldri is based in the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. For users in the EEA or UK, we rely on Standard Contractual Clauses (SCCs) as the legal mechanism for transferring personal data to the United States. By using the Service, you consent to this transfer.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@coldri.com and we will delete it promptly.

The Service may contain links to third-party websites, including integration partners such as Instantly, Smartlead, Apollo, and others. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Email: info@coldri.com Website: coldri.com This Privacy Policy was last updated on September 20, 2026.